Client Reviews

"If you're like me, you're prone to doing a lot of research when it comes to life's big decisions, like selling your home. So once I knew that I would eventually sell, I researched agents in the Napa Valley area and, ultimately, interviewed 4 very successful and reputable realtors. Everyone more or less promised the same thing, but it was Florence who made the most compelling pitch (note, by the way, not the one who claimed would be able to sell my house for the highest amount) and seemed the most trustworthy. Florence always kept me updated and was always available. We discussed everything from aesthetics to macro economics. And the more I spent time with her, the more I trusted her. So much so that even when an off-market sale fell through, it did not erode one bit of confidence in her. Across the board, she delivered BEYOND my expectations! With Florence at your corner, buyers/sellers of ALL stripes would be fortunate to be represented by her because, and I now know from first hand experience, you will be treated with the same tenacity, enthusiasm, personal attention, and drive to reach your goals whether you're million dollar or the thousand dollar client. Don't miss out on Napa's rising star!"

Hans M Gonzalez

Buyer Agent

Florence came highly recommended by a close friend who had just bought a home months earlier. I didn't realize then, but I hit the jackpot when we crossed paths. The market changed and Napa finally became a buyers' market. Considering the fact that I am a single mom where ALL the responsibility falls on my shoulders while trying to do the best for myself and my young daughter, and that I had never purchased a home before, I was an anxious mess. I knew nothing about the ins and outs of real estate and mortgages, but as typical in my life, the right people tend to show up in my life at the right time, and Florence popped up when I was finally ready to buy a home. She navigated my "highs" and "lows" with class, compassion, while advocating on my behalf like a "shark". Sometimes, I was excited and happy to purchase the home of my dreams, while other times, I was scared as though I was about to make the biggest mistake of my life. Florence remained calm and confident, while giving me the space to process my feelings and thoughts. Seven words she once told me kept repeating in my mind, "I have never sold a bad home" and luckily, I believed her. I am so glad that I put my trust in her capable hands. I never thought that I would own such a beautiful home and if it were not for her highly skilled negotiation skills, this home would have passed me by. She really is the cream of the crop when it comes to real estate agents and now, I am so grateful to call her my friend. She is a true gem and can only hope that you're able to cross paths with her as I did because I can confidently say that you are unlikely to find anyone better.

Gigi D.

I will spare you our saga of moving to Napa from Southern California during a pandemic. Suffice to say, the market is impossibly competitive, lots of virtual tours, and we made multiple offers on houses before we finally got one. And it's a dream. All thanks to Florence and her tenacity, professionalism, and expert guidance throughout the entire process.

With us effectively shopping for a house online, she became our eyes and ears in Napa, steering us away from risky homes and toward homes she thought we'd like. The world as it is presently, the level of service that Florence provides to her clients is remarkable, if not essential. We actually met Florence as the agent of the first home we toured (pre-pandemic). On meeting a few other agents that day, we were almost hesitant to give them our contact info because we really liked Florence from the start. She was very patient and measured. She listens intently and remembers everything regarding your must-haves, big concerns, deal breakers, and dream scenarios. By the time we got on our flight home, she had already created a custom portal for us that perfectly matched our home hunting criteria and we were getting regular email updates about new homes and properties coming soon.

In addition to the virtual tours, Florence really delivers above and beyond any reasonable expectation of a buying agent, and never even hints at being put out by any of it. Videos of neighborhoods to gauge noise levels, honest feedback after seeing homes in person about questionable condition or potential risks. Florence will walk around a house (impeccably dressed) and climb fences, prod wood siding to check for rot, look under decks, tell you how the house smells, if there are kids, smokers, barking dogs, road noise, everything. She is equally thorough with the mountain of documentation that accompanies the home buying process, and even more patient as she explains it all to you. She provides constant communication, and we never had the feeling that we might miss an opportunity for lack of availability. All of this was vital for us trying to navigate buying a home from 400 miles away, not to mention her expert grasp of Docusign to help move contracts along quickly.

Ultimately, we got a tip from a local friend that there was an estate sale in a great neighborhood and the home might be coming on the market, so we texted Florence the address. Less than an hour later we received a Facetime call from her standing in the driveway and speaking with the sellers, who were happy to give us a virtual tour on the spot. She was in touch with the selling agent that evening, we had an offer submitted the next day, and were in contract by the weekend. A thousand compliments will never properly convey how incredible Florence is as an agent. Never too busy for you, although perpetually swamped, and remembers the tiniest details that make such an impact in the buying experience. This includes my wife mentioning that she has always lived in a house with a fig tree, which our new home did not have. Florence handed us the keys and we walked in to find a beautifully wrapped fig tree as our first house warming gift. We truly cannot recommend her highly enough.

Fred & Betty

Buyer Agent

Before working with Florence I had no idea what a great real estate agent was capable of. Florence is smart, savvy and knowledgable; she has the technical understanding to detect structural flaws, electrical issues, and grading problems. She is super responsive and will get answers quickly. Not only is she there with you every step of the way up until closing, but even after closing she is genuinely interested in helping you turn your new house into a home; she will help connect you to plumbers and contractors to help you make your dreams come true. In today's sellers market you need an A team on your side and Florence is it!

Eva S.

A Truly Exceptional Real Estate Experience
Working with Florence was an absolute pleasure from start to finish. Her deep industry knowledge and understanding of the market made all the difference in helping us find our dream family home. She guided us through every step of the process with professionalism, care, and a genuine personal touch that made us feel truly supported.
What stood out most was her commitment to ensuring our experience was as smooth and positive as possible. She took the time to understand our needs, was always available to answer questions, and went above and beyond to make sure we were comfortable and confident in our decisions.
Thanks to Florence, we're now looking forward to settling into the perfect home for our family -- something we couldn't have achieved without her expertise and dedication. We couldn't recommend her more highly!

Erin A.

Florence was an amazing realtor to work with! Her and her team went above and beyond and took any stress of buying a home away. Her experience in the field showed and helped navigate us through the process. With extreme professionalism, Florence also made buying a home the best experience and we are truly grateful for all the effort she poured into us! We would highly recommend Florence to anyone selling or purchasing a home!

Dana Kovac

Florence was an absolute pleasure to work with! She took the time to understand my style and exactly what I was looking for in a home. She is very efficient. She was knowledgeable about the current state of the local real estate climate and strategies that work best in such a competitive market. She was realistic and reasonable in her approach and communicated often with me to keep me updated. She was always available and let me know what to anticipate next in the process. Florence made things so much easier than I imagined! She definitely provided the reassurance and information that a homebuyer needs to stay grounded and optimistic during such a milestone transaction!

Crystele

Nichole Douglas is an amazing realtor! She is very kind, knowledgeable, positive, and thorough. She helped us buy our first home together as husband and wife. Nichole was very attentive throughout the entire process. If we had any questions she made sure to answer them as soon as she could. Nichole took the time to make sure we completely understood all the contracts and documents. Which we are so thankful for because they can get overwhelming. Nichole was always thinking one step ahead to make sure that all of our inspections were scheduled within the appropriate timeframes to close escrow on time. Home buying is a very exciting time but can be stressful too. Nichole remained calm and positive which helped us greatly throughout the process. We are so thankful for Nichole and L'AGENCE Napa Valley.

Courtney Thompson

Florence went above and beyond in every way to help us find the perfect home. She was patient, thorough and accessible. We trusted her fully and were not disappointed. It truly felt like we had the same end goal throughout the entire process. Florence was realistic and knowledgeable and thanks to her we ended up the best first home we could have asked for!

Conor & Andrea