Client Reviews

Florence was an absolute pleasure to work with! She took the time to understand my style and exactly what I was looking for in a home. She is very efficient. She was knowledgeable about the current state of the local real estate climate and strategies that work best in such a competitive market. She was realistic and reasonable in her approach and communicated often with me to keep me updated. She was always available and let me know what to anticipate next in the process. Florence made things so much easier than I imagined! She definitely provided the reassurance and information that a homebuyer needs to stay grounded and optimistic during such a milestone transaction!

Crystele

Nichole Douglas is an amazing realtor! She is very kind, knowledgeable, positive, and thorough. She helped us buy our first home together as husband and wife. Nichole was very attentive throughout the entire process. If we had any questions she made sure to answer them as soon as she could. Nichole took the time to make sure we completely understood all the contracts and documents. Which we are so thankful for because they can get overwhelming. Nichole was always thinking one step ahead to make sure that all of our inspections were scheduled within the appropriate timeframes to close escrow on time. Home buying is a very exciting time but can be stressful too. Nichole remained calm and positive which helped us greatly throughout the process. We are so thankful for Nichole and L'AGENCE Napa Valley.

Courtney Thompson

Florence went above and beyond in every way to help us find the perfect home. She was patient, thorough and accessible. We trusted her fully and were not disappointed. It truly felt like we had the same end goal throughout the entire process. Florence was realistic and knowledgeable and thanks to her we ended up the best first home we could have asked for!

Conor & Andrea

We just bought our second house with Florence and couldn't recommend her more! She's very knowledgeable of the market and industry, kind, and super professional. We trust her 100% with her advice and ability. You won't regret working with Florence for buying your next house!

Caitlyn

Florence and her team helped my wife and I purchase our 1st family home. Since this was our first real estate transaction we had a lot of questions about understanding the process. Florence & her associate, Joedy, made it easy. You will be hard pressed to find another realtor team in the Napa County who will make you feel as comfortable as they did. Their communication was always professional and timely. My wife and I would recommend Florence and her team to anyone.

Brian Tippin

We had the pleasure of working with Florence to purchase our house in Napa (March 2021). We found her online based on previous reviews; which she met and exceeded. In our first meeting, my boyfriend and I were impressed by how prepared and organized she was by providing us with a packet of neighborhood information, current sales statistics and general loan/closing cost details. She showed her knowledge of the area and market as she listened to the key factors that were important to us and then suggested neighborhoods she thought could meet our needs and some of our wants. During the home buying process Florence was with us the entire way, always available for questions and supervised the escrow process so well that we were able to close 3 days early! In today’s “sellers market” she smoothly and persistently negotiated on our behalf to get us the best deal possible. To top it off, Florence is just a lovely person to work with! We would recommend her to anyone and everyone looking to purchase a home in the Napa area.

-Breanne and James

Breanne

Florence is a wonderful real estate agent! She was just perfect for us. She is very professional and dedicated to serve her clients while being friendly and easy going and reassuring at the same time. She listens well, has great ideas, thinks out of the box; knows all there is to know about real estate. She also has great taste and style, and represents her clients really well and knows a very good licensed contractor, and can help with staging homes too. We were anxious and stressed at the prospect of selling while having to pack with lots of boxes and finding our next out of state home. Florence reassured us not to worry and take our time. She gave us an extensive analysis of the real estate market with comparisons and estimated the value of our home at a higher price than we did. Since we did not feel ready to show our home, she discussed with us to place the house as coming soon first before putting it on the market with no open homes yet during that period. Needless to say, the real estate market has been hot and our home caught the interest of buyers, who offered initially above the asking price then decided to lower their offer, and raised their offer again above the asking price but lower than the initial offer. When we were ready to accept their lower offer still above our asking price, Florence called us and advised we were not aggressive enough given the market and our multi units home being unique, and that if we were willing to take the risk could ask for even more for this cash over. We followed her advice and our home was sold very well at great speed and with almost a 2 months 1/2 free rent back to allow us to finish packing and search for our new home. She also volunteered to help us after the sale if we wanted to sell to the buyers some of the extra appliances, which we had promised to other people, which the buyers wanted to have even though they were not in the contract, which we decided to give to the buyers instead. She also offered to help us during the rental period if there was any problem. She provides great peace of mind, and looks for the best interest in her clients whether they need to sell or buy. I highly recommend Florence!

Bre

I don't always take the time to send reviews but Florence deserves 5 stars without a doubt. She went above and beyond what I was expecting in order to sell my condo during the confinement period. I will certainly use her expertise and services again when I'm ready to buy a new property.

Boris G.

My girlfriend and I had been looking at open homes for over a year. When we met Florence at an open house her knowledge of the market was apparent and she had style to boot. Many months later after seeing many more houses and meeting many agents we asked Florence to represent us. When we found the right house Florence confirmed the market underwriting and helped us nail the winning bid. We closed remotely and Florence handled all the inspections and vendors we needed to waive contingencies. As a commercial broker I know what to expect from good brokerage and Florence delivered in spades!

Ben H.