Client Reviews

"I cannot express enough how impressed I am with her exceptional service and expertise. From start to finish, Florence went above and beyond to ensure a seamless and successful home-buying experience for me. Her dedication, professionalism, and commitment to her clients are truly unparalleled. First and foremost, Florence's knowledge of the local market was remarkable. She had an in-depth understanding of current market trends, pricing dynamics, and the neighborhood I was interested in. Her expertise allowed me to make informed decisions throughout the process, saving us both time and money. Furthermore, her excellent communication skills were truly commendable. She kept us well-informed every step of the way, promptly returning calls, answering emails, and addressing any concerns or questions we had. We felt valued and supported as a client, and their responsiveness and attention to detail ensured that no aspect of the transaction was overlooked."

Justin and Nadia Kinkade

Buyer Agent

Florence was amazing to work with. As first time homebuyers, we felt confident in her guidance and knowledge in real estate, local trends, history, and home/neighborhood potential. She was available at all hours of the day and made the home-buying process less daunting. While it can be stressful, she manages to bring positive energy and makes the process special and unique to each client. You can tell she genuinely wants to find the right fit. Florence truly went above and beyond for us (not to mention was available at all hours) and we would HIGHLY recommend working with her.

Julia

Buyer Agent

Nichole is an amazing realtor! She was such a hustler, and she really put in the work. She took the time to get a feel for what my husband and I were looking for and pounced on a spot for us before it hit the market. Though we were initially outbid, Nichole was quick to act when that offer fell through. We ended up closing on the house in our dream location a few weeks ago. She worked tirelessly, pouring through disclosures and inspection reports (multiple, since the initial buyer did a second home inspection!) and explaining everything thoroughly to us. This was refreshing, as previous realtors had merely sent reports without any commentary or guidance. The house has a lot of quirks, so it was not an easy job! We went back and forth with multiple inspections, counter offers, etc. Nichole was super proactive during the escrow period. The following doesn't even convey it all, but she visited the house alone numerous times to check details and take pictures. She spent hours on hold with insurance companies to secure quotes (the house is somewhat rural, so insurance was complicated). She went with my husband to meet city officials for clarification on certain regulations. She took time out of her day to let us into the house about 10 times during the escrow period. She stayed on the phone with us until 9 pm multiple nights as we tried to work out inspections and our financing. She made sure to work within our tight first-time homebuyer budget. She maintained constant communication with the lender to ensure everything was in order for our closing date. She also effectively conveyed to the seller how perfectly suited we were for the property. Really, we can't say enough how wonderful Nichole is and how grateful we are to have found her! She works so hard and is clearly super passionate about what she does.

Jill Cameron

After a series of disappointments with other agents who put their interests ahead of the client, Florence was a much-needed breath of fresh air in the highly competitive Napa real estate market. She respectfully requested to "interview" with us for the job and we instantly felt her air of professionalism, work ethic and positive outlook. Florence was our real estate superhero for the next 4 months. As first time homebuyers, she guided us with knowledgeable market insights and deep understanding of the process from start to finish. Being nearly 100 miles away, Florence made sure to use our time wisely and sought out only properties that would be of interest and then dedicated her day to accompanying us on detailed walkthroughs. Florence was quick to respond to all of our questions and went above and beyond to connect us with other professionals in the area. She worked hard to get our $250K under asking offer accepted and even further negotiated for additional repair credits to cover our closing costs. During the escrow process, Florence managed all the inspections, appointments and even contractor and designer bids in the home. She went above and beyond to make sure we got the best price for the best home that met our needs and set us up for a seamless transaction. I cannot say enough good things about Florence - she is truly a rare gem in the real estate world. My friends and family were astounded by the level of attention, communication and over-the-top service she provided throughout the process. She is the ONLY agent I will ever work with going forward!

Jenn & Sam

Florence responsiveness, in-depth market research, and most importantly patience throughout our home shopping experience allowed us to find the perfect home. Home shopping during the pandemic was certainly unconventional. New requirements made for increased demands for Florence as a realtor, but she did not hesitate to accommodate and adapt, while still taking us to see many homes. She listened carefully to our families list of needs and presented many options (including creative options) that fit our request. Florence understanding of the Napa market prepared us to make an offer that proved we were serious buyers, a key to securing a home in this competitive environment. Not only is Florence analytical in understanding the market and neighborhoods in Napa, but she also understands negotiation and can advise on strategies that produce great results for all parties involved. Florence remained as engaged during the closing process as she was during the home shopping process. Florence offers world class service via her responsiveness and professionalism at all times.

Cheers to your next home buying experience!

Janette B.

"If you're like me, you're prone to doing a lot of research when it comes to life's big decisions, like selling your home. So once I knew that I would eventually sell, I researched agents in the Napa Valley area and, ultimately, interviewed 4 very successful and reputable realtors. Everyone more or less promised the same thing, but it was Florence who made the most compelling pitch (note, by the way, not the one who claimed would be able to sell my house for the highest amount) and seemed the most trustworthy. Florence always kept me updated and was always available. We discussed everything from aesthetics to macro economics. And the more I spent time with her, the more I trusted her. So much so that even when an off-market sale fell through, it did not erode one bit of confidence in her. Across the board, she delivered BEYOND my expectations! With Florence at your corner, buyers/sellers of ALL stripes would be fortunate to be represented by her because, and I now know from first hand experience, you will be treated with the same tenacity, enthusiasm, personal attention, and drive to reach your goals whether you're million dollar or the thousand dollar client. Don't miss out on Napa's rising star!"

Hans M Gonzalez

Buyer Agent

Florence came highly recommended by a close friend who had just bought a home months earlier. I didn't realize then, but I hit the jackpot when we crossed paths. The market changed and Napa finally became a buyers' market. Considering the fact that I am a single mom where ALL the responsibility falls on my shoulders while trying to do the best for myself and my young daughter, and that I had never purchased a home before, I was an anxious mess. I knew nothing about the ins and outs of real estate and mortgages, but as typical in my life, the right people tend to show up in my life at the right time, and Florence popped up when I was finally ready to buy a home. She navigated my "highs" and "lows" with class, compassion, while advocating on my behalf like a "shark". Sometimes, I was excited and happy to purchase the home of my dreams, while other times, I was scared as though I was about to make the biggest mistake of my life. Florence remained calm and confident, while giving me the space to process my feelings and thoughts. Seven words she once told me kept repeating in my mind, "I have never sold a bad home" and luckily, I believed her. I am so glad that I put my trust in her capable hands. I never thought that I would own such a beautiful home and if it were not for her highly skilled negotiation skills, this home would have passed me by. She really is the cream of the crop when it comes to real estate agents and now, I am so grateful to call her my friend. She is a true gem and can only hope that you're able to cross paths with her as I did because I can confidently say that you are unlikely to find anyone better.

Gigi D.

I will spare you our saga of moving to Napa from Southern California during a pandemic. Suffice to say, the market is impossibly competitive, lots of virtual tours, and we made multiple offers on houses before we finally got one. And it's a dream. All thanks to Florence and her tenacity, professionalism, and expert guidance throughout the entire process.

With us effectively shopping for a house online, she became our eyes and ears in Napa, steering us away from risky homes and toward homes she thought we'd like. The world as it is presently, the level of service that Florence provides to her clients is remarkable, if not essential. We actually met Florence as the agent of the first home we toured (pre-pandemic). On meeting a few other agents that day, we were almost hesitant to give them our contact info because we really liked Florence from the start. She was very patient and measured. She listens intently and remembers everything regarding your must-haves, big concerns, deal breakers, and dream scenarios. By the time we got on our flight home, she had already created a custom portal for us that perfectly matched our home hunting criteria and we were getting regular email updates about new homes and properties coming soon.

In addition to the virtual tours, Florence really delivers above and beyond any reasonable expectation of a buying agent, and never even hints at being put out by any of it. Videos of neighborhoods to gauge noise levels, honest feedback after seeing homes in person about questionable condition or potential risks. Florence will walk around a house (impeccably dressed) and climb fences, prod wood siding to check for rot, look under decks, tell you how the house smells, if there are kids, smokers, barking dogs, road noise, everything. She is equally thorough with the mountain of documentation that accompanies the home buying process, and even more patient as she explains it all to you. She provides constant communication, and we never had the feeling that we might miss an opportunity for lack of availability. All of this was vital for us trying to navigate buying a home from 400 miles away, not to mention her expert grasp of Docusign to help move contracts along quickly.

Ultimately, we got a tip from a local friend that there was an estate sale in a great neighborhood and the home might be coming on the market, so we texted Florence the address. Less than an hour later we received a Facetime call from her standing in the driveway and speaking with the sellers, who were happy to give us a virtual tour on the spot. She was in touch with the selling agent that evening, we had an offer submitted the next day, and were in contract by the weekend. A thousand compliments will never properly convey how incredible Florence is as an agent. Never too busy for you, although perpetually swamped, and remembers the tiniest details that make such an impact in the buying experience. This includes my wife mentioning that she has always lived in a house with a fig tree, which our new home did not have. Florence handed us the keys and we walked in to find a beautifully wrapped fig tree as our first house warming gift. We truly cannot recommend her highly enough.

Fred & Betty

Buyer Agent

Before working with Florence I had no idea what a great real estate agent was capable of. Florence is smart, savvy and knowledgable; she has the technical understanding to detect structural flaws, electrical issues, and grading problems. She is super responsive and will get answers quickly. Not only is she there with you every step of the way up until closing, but even after closing she is genuinely interested in helping you turn your new house into a home; she will help connect you to plumbers and contractors to help you make your dreams come true. In today's sellers market you need an A team on your side and Florence is it!

Eva S.