Client Reviews

I cannot recommend Florence and her Agency highly enough to do her incredible efforts justice. I decided to go with Florence after reading her stellar reviews, and knowing intuitively that having someone local to sell my Napa home was vital. Not only was I not dissapointed, I was blown away at the amount of work she out into my home as well as her expert advice given as she guided me through the process. I live out of state, I had two renters to vacate and the house needed so much work! Florence took care of EVERYTHING! I've never had a realtor be so involved, so dedicated and fo so much for me. It was a revelation. I didn't have to lift a finger, which came as a huge relief. On top of doing all the hard lifting, Florence developed a plan to generate excitement around my house that would allow for it to sell quickly in an otherwise stagnant market. I had been resistant to some of the things she recommend we do with my previous realtor, but Florence was able to explain the reasons for her suggestions in a way that made me see the sense in them and get on board. Her plan worked flawlessly. The investments I made in a) getting inspections done ahead of listing (no surprises to cause backing out) and b) fixing up and staging beautifully (making the house shine like a gem) and c) listing at a competitive price to generate a bidding war worked like a charm and we had an offer within hours at $50,000 above asking to secure the deal. I followed her advice even when part of me wanted to do less, invest less and ask for more, because I felt I could really trust her judgment. And it worked. She did all the work. I signed a few documents. I'm still in shock at how flawlessly the plan worked. It took less than 30 days from renters vacating to listing and getting the offer. I could never recommend Florence highly enough. She was just incredible. Oh!!!! AND she communicated with me everyday, explained every document, and was always available and attentive. If you want THIS experience, go with Florence.

Katherine Gordon

Florence Ropelewski is a top notch agent and is wonderful to work with throughout the home buying and selling process. My partner and I bought a home together and it was his first home buying experience but Florence made the process a breeze. Very professional, knowledgeable, and was always available to answer our questions. She explained everything in a way that was easy to understand from making the offer to closing. Florence was also able to successfully sell my current home after only 5 days on the market! A joy to work with and highly recommended!

Katherine Ann Hettinger

Buyer Agent

"I cannot express enough how impressed I am with her exceptional service and expertise. From start to finish, Florence went above and beyond to ensure a seamless and successful home-buying experience for me. Her dedication, professionalism, and commitment to her clients are truly unparalleled. First and foremost, Florence's knowledge of the local market was remarkable. She had an in-depth understanding of current market trends, pricing dynamics, and the neighborhood I was interested in. Her expertise allowed me to make informed decisions throughout the process, saving us both time and money. Furthermore, her excellent communication skills were truly commendable. She kept us well-informed every step of the way, promptly returning calls, answering emails, and addressing any concerns or questions we had. We felt valued and supported as a client, and their responsiveness and attention to detail ensured that no aspect of the transaction was overlooked."

Justin and Nadia Kinkade

Buyer Agent

Florence was amazing to work with. As first time homebuyers, we felt confident in her guidance and knowledge in real estate, local trends, history, and home/neighborhood potential. She was available at all hours of the day and made the home-buying process less daunting. While it can be stressful, she manages to bring positive energy and makes the process special and unique to each client. You can tell she genuinely wants to find the right fit. Florence truly went above and beyond for us (not to mention was available at all hours) and we would HIGHLY recommend working with her.

Julia

Buyer Agent

Nichole is an amazing realtor! She was such a hustler, and she really put in the work. She took the time to get a feel for what my husband and I were looking for and pounced on a spot for us before it hit the market. Though we were initially outbid, Nichole was quick to act when that offer fell through. We ended up closing on the house in our dream location a few weeks ago. She worked tirelessly, pouring through disclosures and inspection reports (multiple, since the initial buyer did a second home inspection!) and explaining everything thoroughly to us. This was refreshing, as previous realtors had merely sent reports without any commentary or guidance. The house has a lot of quirks, so it was not an easy job! We went back and forth with multiple inspections, counter offers, etc. Nichole was super proactive during the escrow period. The following doesn't even convey it all, but she visited the house alone numerous times to check details and take pictures. She spent hours on hold with insurance companies to secure quotes (the house is somewhat rural, so insurance was complicated). She went with my husband to meet city officials for clarification on certain regulations. She took time out of her day to let us into the house about 10 times during the escrow period. She stayed on the phone with us until 9 pm multiple nights as we tried to work out inspections and our financing. She made sure to work within our tight first-time homebuyer budget. She maintained constant communication with the lender to ensure everything was in order for our closing date. She also effectively conveyed to the seller how perfectly suited we were for the property. Really, we can't say enough how wonderful Nichole is and how grateful we are to have found her! She works so hard and is clearly super passionate about what she does.

Jill Cameron

After a series of disappointments with other agents who put their interests ahead of the client, Florence was a much-needed breath of fresh air in the highly competitive Napa real estate market. She respectfully requested to "interview" with us for the job and we instantly felt her air of professionalism, work ethic and positive outlook. Florence was our real estate superhero for the next 4 months. As first time homebuyers, she guided us with knowledgeable market insights and deep understanding of the process from start to finish. Being nearly 100 miles away, Florence made sure to use our time wisely and sought out only properties that would be of interest and then dedicated her day to accompanying us on detailed walkthroughs. Florence was quick to respond to all of our questions and went above and beyond to connect us with other professionals in the area. She worked hard to get our $250K under asking offer accepted and even further negotiated for additional repair credits to cover our closing costs. During the escrow process, Florence managed all the inspections, appointments and even contractor and designer bids in the home. She went above and beyond to make sure we got the best price for the best home that met our needs and set us up for a seamless transaction. I cannot say enough good things about Florence - she is truly a rare gem in the real estate world. My friends and family were astounded by the level of attention, communication and over-the-top service she provided throughout the process. She is the ONLY agent I will ever work with going forward!

Jenn & Sam

Florence responsiveness, in-depth market research, and most importantly patience throughout our home shopping experience allowed us to find the perfect home. Home shopping during the pandemic was certainly unconventional. New requirements made for increased demands for Florence as a realtor, but she did not hesitate to accommodate and adapt, while still taking us to see many homes. She listened carefully to our families list of needs and presented many options (including creative options) that fit our request. Florence understanding of the Napa market prepared us to make an offer that proved we were serious buyers, a key to securing a home in this competitive environment. Not only is Florence analytical in understanding the market and neighborhoods in Napa, but she also understands negotiation and can advise on strategies that produce great results for all parties involved. Florence remained as engaged during the closing process as she was during the home shopping process. Florence offers world class service via her responsiveness and professionalism at all times.

Cheers to your next home buying experience!

Janette B.

"If you're like me, you're prone to doing a lot of research when it comes to life's big decisions, like selling your home. So once I knew that I would eventually sell, I researched agents in the Napa Valley area and, ultimately, interviewed 4 very successful and reputable realtors. Everyone more or less promised the same thing, but it was Florence who made the most compelling pitch (note, by the way, not the one who claimed would be able to sell my house for the highest amount) and seemed the most trustworthy. Florence always kept me updated and was always available. We discussed everything from aesthetics to macro economics. And the more I spent time with her, the more I trusted her. So much so that even when an off-market sale fell through, it did not erode one bit of confidence in her. Across the board, she delivered BEYOND my expectations! With Florence at your corner, buyers/sellers of ALL stripes would be fortunate to be represented by her because, and I now know from first hand experience, you will be treated with the same tenacity, enthusiasm, personal attention, and drive to reach your goals whether you're million dollar or the thousand dollar client. Don't miss out on Napa's rising star!"

Hans M Gonzalez

Buyer Agent

Florence came highly recommended by a close friend who had just bought a home months earlier. I didn't realize then, but I hit the jackpot when we crossed paths. The market changed and Napa finally became a buyers' market. Considering the fact that I am a single mom where ALL the responsibility falls on my shoulders while trying to do the best for myself and my young daughter, and that I had never purchased a home before, I was an anxious mess. I knew nothing about the ins and outs of real estate and mortgages, but as typical in my life, the right people tend to show up in my life at the right time, and Florence popped up when I was finally ready to buy a home. She navigated my "highs" and "lows" with class, compassion, while advocating on my behalf like a "shark". Sometimes, I was excited and happy to purchase the home of my dreams, while other times, I was scared as though I was about to make the biggest mistake of my life. Florence remained calm and confident, while giving me the space to process my feelings and thoughts. Seven words she once told me kept repeating in my mind, "I have never sold a bad home" and luckily, I believed her. I am so glad that I put my trust in her capable hands. I never thought that I would own such a beautiful home and if it were not for her highly skilled negotiation skills, this home would have passed me by. She really is the cream of the crop when it comes to real estate agents and now, I am so grateful to call her my friend. She is a true gem and can only hope that you're able to cross paths with her as I did because I can confidently say that you are unlikely to find anyone better.

Gigi D.